No Hassle Returns & No Restocking Fee
1.1 We provide a 30 day return policy on all most of our Product(s) purchased from our website. If the item arrives in tip top condition but you decide that you just don’t like it anymore or have changed your mind then please return the items in original, unused, unmarked condition and packaging within 30 days for a full refund less freight.
1.2 We provide a 14 day return policy on all items arrive defective or damaged.
1.2 If 30 days have gone by since the product was delivered to you, unfortunately we can’t offer you a refund or exchange.
- No restocking fees on standard returns (See Non-Returns below for merchandise not eligible).
- Refunds will only be issued in the manner that payment was received, or store credit will be issued.
- Shipping charges and/or rush manufacturing charges will not be refunded.
- Items must not have been installed or altered in any way.
- Items must be in the original box and with original packaging material.
- Customer is responsible for all return shipping charges.
- Customer is responsible for insuring returned items.
- Refunds will be issued upon inspection and after the merchandise is placed back into inventory. Typically this process takes between 5 to 7 business days.
- Items refused at delivery address will be charged all freight costs and applicable restocking fees.
- Installed or altered merchandise are not eligible for return and will not be refunded.
- Judy Lighting LTD will not refund damaged merchandise. Customer must file a claim with the return shipper if returned merchandise is damaged.
- Clearance, Discount and/or Customized Items will not be authorized for return or refunded.
- Items returned to other manufacturers without authorization will not be refunded.
- Products listed as Made-to-Order are custom made-to-order items.
How Do I Return a Product?
Please contact us so we know to expect it and return the items to the following addresses:
Address for US/EU Buyers:
JUDY LIGHTING Ltd
30 SABLE LOOP STATEN ISLAND,
New York, NY 10306-1199
Address for Asian Buyers:JUDY LIGHTING LTD